Job Description
Supervisor, Employee Support
Jacksonville, FL, USA, 32207
Department:  EMPLOYEE RECORDS & SYSTEMS
Req Id:  675
Posting Start Date:  9/23/26
Posting End Date:  10/4/26

Job Details

Job Summary

Responsible for overseeing and administering key employee support services, including experience verification reviews, substitute staffing operations and vendor contract management. Directs fingerprinting, background screening to ensure compliance with applicable laws, regulations, and district requirements. Oversees volunteer screening, approval, ensuring a safe and compliant environment for students and staff. Designs, implements, and supervises employee records maintenance functions, ensuring the accuracy, integrity, confidentiality, and accessibility of personnel records. Provides leadership, process improvement, and operational oversight to support efficient service delivery and organizational objectives.

Essential Functions

1. Supervises and trains assigned staff, conducts performance appraisals, makes employment and discipline recommendations, and coordinates work assignments.
2. Evaluates, analyzes, and oversees substitute contract and maintenance of substitute tracking systems through vendor.
3. Updates documentation, staffing guidelines, and procedures for substitute vendor. 
4. Generates, reviews, and analyzes substitute and employee absence trends and provides recommendations for improvement processes.
5. Processes, reconciles, and approves payment of substitute staffing invoices. 
6. Oversees operations and maintenance of files. Ensures laws and statutes for personnel records and public records laws are followed. Generates and analyzes employee lists to ensure all files are in compliance.
7. Processes, reconciles, and approves payment of fingerprinting and background checking invoices.
8. Oversees the district’s screening of volunteers and serves as the Liaison between the district and volunteer vendors. 

Qualifications

Education: Bachelor’s degree from an accredited college or university.  Master’s degree preferred.

Experience: Three (3) years experience in school administration or human resources with experience in staffing preferred.

Certifications & Licenses: NA

Knowledge, Skills, and Abilities (KSAs)

  • Knowledge of district and public school human resources policies, procedures, systems, processes, laws, and regulations
  • Knowledge of Civil Service Rules & Regulations and Collective Bargaining Agreements
  • Knowledge of human resources management theories, principles, practices, and procedures
  • Knowledge of quantitative and statistical analysis techniques
  • Strong oral, written, and interpersonal communication skills
  • Strong word processing, spreadsheet, and presentation software skills
  • Strong supervisory management skills
  • Strong research, analytical, interpreting, and application skills
  • Strong auditing, research, and statistical analysis skills
  • Strong mathematical skills
  • Strong Human Resource Information Systems skills (SAP preferred)
  • Strong process, workflow, and procedure design skills
  • Strong negotiation skills
  • Strong process, workflow, and procedure design skills
  • Ability to facilitate meetings
  • Ability to analyze and interpret data
  • Ability to manage team activities
  • Ability to exercise sound independent judgment
  • Ability to read, understand, interpret, analyze, apply, and implement provisions of collective bargaining agreements, and Civil Service & Personnel Rules and Regulations
  • Ability to develop and recommend employee and educational policies
  • Ability to develop, monitor, and evaluate human resources processes and procedures
  • Ability to analyze, develop, recommend, and implement human resources programs and systems
Information at a Glance

About Us

Become one of Duval County Public Schools dedicated professionals who make a difference in the lives of children every day. Whether it’s as a teacher, bookkeeper, counselor, maintenance worker, or one of dozens of other roles, Team Duval employees work together to ensure children achieve academic excellence and are prepared to succeed in life, college, and their careers.

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