completes many customer service and administrative organization tasks to promote efficient operations in the office they serve. Their duties and responsibilities may depend on the workplace and industry in which they work but often include:

• Answering the phone at a reception desk or in a specific department and transferring calls as needed
• Sorting and delivering incoming mail and collecting and sending outgoing mail
• Create documents, maintaining databases and sending memos and emails
• Making logistical arrangements for meetings or conferences, including booking travel, making reservations or organizing rentals
• Running errands and making deliveries around the office or to external parties
• Collecting, filing and organizing office documents, such as reports and confidential records
• Managing digital document filing, including encrypted documents and email correspondence
• Monitoring office inventory and ordering supplies
• Transcribing or taking notes during meetings and writing minutes, memos and/or agendas
• Preparing or processing invoices or estimates
• Assisting with accounts payable and accounts receivable, including simple bookkeeping and banking tasks
• Packaging and shipping company materials